5 Years of Quality Service in Winnipeg

On September 10, 2003, a long-standing, very unique client of Burlodge Canada Ltd. Will celebrate the 5th year of operation including the use of Burlodge Alphagen Tray Meal Delivery System equipment.

The client is the Winnipeg Regional Health Authority (WRHA) and what makes it unique is the fact that the client purchased over 110 Alphagen Retherm Unites and over 450 Angle Racks and Dollies, 5 years ago for use in its centralized model of meal delivery and service. A centralized plating and ware washing facility was built in Winnipeg and opened in 1998.

The facility is called the Regional Distribution Facility or RDF and it is staffed by WRHA food service workers to support and provide patient and resident food service for many health care facilities in Winnipeg. From the RDF, chilled meal trays are assembled to exacting standards specific to each patient’s and resident’s dietary needs. The trays are transported safely to the hospitals in refrigerated trucks. The trays are then placed into the Burlodge Alphagen Retherm Units where, just prior to meal service, the food that is to be served hot is warmed safely to reach serving temperatures, while the food that is to be served cold stays refrigerated and ready to be enjoyed by each patient or resident.

In the last five years, the WRHA has served over 12 million meals to patients and residents in the health care facilities throughout urban Winnipeg, Manitoba, using the Burlodge equipment. That’s more than 290 times the number of meals that would have been served to the entire Grey Cup crowd in Winnipeg (34,157 stadium attendance), 1998 (Calgary vs. Edmonton). This is an amazing accomplishment and they continue to serve meals today at an incredible rate of 0.26 issues submitted per meals served, while respecting high clinical standards, remaining in the top 1/10 percentile for benchmarked costs and maintaining a satisfaction rating of over 90%.

The staff of WRHA Food Services has worked hard to ensure quality meals are delivered to patients and residents. Burlodge Canada acknowledges the efforts of the entire staff team at the WRHA and wishes them continued success as they strive toward service excellence in all they do. They have established and set a best practice, not only recognized as such in Canada, but globally as well – they are the Spirit of Excellence

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